Return policy

I don’t want my order anymore, what should I do?

If your order has not yet been dispatched, please contact us to cancel it by e-mail.

If your order has been dispatched, unfortunately we cannot stop it.

If you do not want the item, please refuse the package upon delivery.

As soon as it is returned to our warehouse, we will proceed to your refund by bank transfer.

How do I return my order?

You have 14 calendar days to return your product.

Please return your item with your invoice to the following address

HALL OF TIME
6 rue Louis Aragon
25000 Besançon
FRANCE

Upon receipt we will proceed to your refund.

Returns must be sent in their original condition and complete (packaging, accessories, instructions, etc.), with your delivery note and/or invoice.

Items returned incomplete, damaged or soiled will not be accepted.

I have returned my product to your warehouse, when will I be refunded?

Returns are processed within 15 days of receipt in our warehouse.

Refunds are made by bank transfer to the account linked to the payment method.

The item received is not the right one I ordered, what should I do?

We invite you to contact our customer service directly from the “contact” section of the Website or via email at the following address: contact@halloftime.fr

For further information on our returns policy, please refer to the Terms and Conditions.

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